Support

Please email us if you require any help or have any questions. We are always happy to help. Here’s list of resources that might be of immediate use.

Xenometric Web Reporting Manual

This document describes every part of Xenometric’s web reporting product.

How to configure an Irisys Gazelle for collection by Xenometric’s software or Cloud

This document covers how to configure the Gazelle’s settings to send to the Xenometric Cloud. Xenometric will issue you a Site ID, Device ID and the locale code before you can start delivering data to our server.

How to configure an Irisys Vector 4D for collection by Xenometric’s software or Cloud

This document covers how to configure the Vector’s settings to identify the count lines, site details, localisation (time zone) and how the Vector will communicate with the Xenometric software on a private or public network. This includes Xenometric installations on private servers and the Xenometric Cloud.

How to configure a Flir Brickstream camera for collection by Xenometric’s software or Cloud

This document covers how to configure the Brickstream’s settings to identify the count lines, site details, time-zone/time-server and how the Brickstream will communicate with the Xenometric software on a private or public network. This includes Xenometric installations on private servers and the Xenometric Cloud.

How to configure an Optex Akribos for collection by Xenometric’s software or Cloud

This document covers how to configure the Optex Akribos‘ settings to identify the count lines, site details, time-zone/time-server and how the Akribos will communicate with the Xenometric software on a private or public network. This includes Xenometric installations on private servers and the Xenometric Cloud. 

How to configure a Xovis for collection by Xenometric’s software or Cloud

This document covers how to configure a Xovis camera’s settings to identify the count lines, site details, time-zone/time-server and how the Xovis will communicate with the Xenometric software on a private or public network. This includes Xenometric installations on private servers and the Xenometric Cloud.